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aM
amanda M

1 reviews | Active since May 2024

13 Jun 2024, 14:26

Payments not reflecting

I have been making payments to my Absa credit card since March 2024. I used this platform to find out why my payments were not reflecting, I was told to send proof by sending my bank statement with Absa credit card payments and the lady that spoke to me on the phone said that she has updated it. On this day on the statement they have showed me, my payments are still not reflecting.

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Replies (3)
Absa
Absa's reply13 Jun 2024, 16:37
Official
Dear Amanda Regarding your complaint # C-***2.

I did receive a further response and will share it with you on 14 Jun '24 as I was out of the office.

I trust you find the above in order. Kind regards,Vanessa CroweGroup Customer Care
aM
amanda M's update15 Jun 2024, 19:39
Reviewer Update
I have received an email saying my March, April and May payments were allocated late, which in turn showed as missed payments. My question now is, who will fix this? as I'm making payments trying to raise my credit score and companies like Absa locate my payments late, therefore showing as missed payments.
Absa
Absa's reply19 Jun 2024, 08:26
Official
Dear Amanda Regarding your complaint # C-***2.

I did send you an email advising that I will provide feedback today 19 Jun '24.

I trust you find the above in order. Kind regards,Vanessa CroweGroup Customer Care