1 reviews | Active since Feb 2014
Payments not possible on new internet banking interface
<p>I paid my cash salary into my account on 24 May - I needed to make payments and I get the following error on step 5 of 7 - I get the following error: "We are unable to display any information for the selected account at present - Cancel or Continue?"</p> <p>I spent over an hour on the phone yesterday with two consultants - one very rude I might add and they told me to mail.</p> <p>PLEASE SORT THIS OUT - I have accounts to pay and you are just not helping me. I also sent a mail with screen prints of my problem to you and all I received was a reference number: 598614</p> <p>Do you guys understand that you are stopping me from paying my debt - the one lady kept on saying she understands my frustration - does she realy????????????</p>
Thanks for getting in touch with us and letting us know of your experience.
We have forwarded your concern to our Internet Banking Team and asked them to investigate.
One of our resolution consultants will contact you shortly to resolve your complaint.
Regards,
The Virgin Money Team
Thanks for getting in touch with us and letting us know of your experience.
We have forwarded your concern to our Internet Banking Team and asked them to investigate.
One of our resolution consultants will contact you shortly to resolve your complaint.
Regards,
The Virgin Money Team
It is the 3rd of June - they have done absolutely nothing about my problem. I have phoned, I have moaned, I have even written e-mails including to the UK - NOTHING except the following from talk to us:
"Hi There Mr Clifford,
Wow what can I say – I am so sorry to hear of your dramas and frustrations in relation to your Virgin account.
This is certainly not the way that we operate, I have escalated your email to our team and advised them to urgently sort out and help you. They have been instructed to assist you as a matter of extreme urgency.
Please keep me posted on the progress."
What progress do you want an update on???? - I still can’t login - this started as "I can’t make payments"???? ZERO PROGRESS!!!
This IS certainly the way you operate - and people need to know this
Do they understand the definition of EXTREME URGENCY???
I am not going to bother anymore - I'm not going to let you upset me anymore – I am not going to the Bank Ombudsman. I am going to simply close my account - there are many other alternatives out there.
VIRGIN MONEY stinks - to anybody who is considering to open an account with these clowns - Don't say I did not warn you.
I am going to badmouth you with everybody I know and I am keeping all the communication wrt this issue.
DONT RESPOND - DONT CALL ME - I AM DONE!
It is the 3rd of June - they have done absolutely nothing about my problem. I have phoned, I have moaned, I have even written e-mails including to the UK - NOTHING except the following from talk to us:
"Hi There Mr Clifford,
Wow what can I say – I am so sorry to hear of your dramas and frustrations in relation to your Virgin account.
This is certainly not the way that we operate, I have escalated your email to our team and advised them to urgently sort out and help you. They have been instructed to assist you as a matter of extreme urgency.
Please keep me posted on the progress."
What progress do you want an update on???? - I still can’t login - this started as "I can’t make payments"???? ZERO PROGRESS!!!
This IS certainly the way you operate - and people need to know this
Do they understand the definition of EXTREME URGENCY???
I am not going to bother anymore - I'm not going to let you upset me anymore – I am not going to the Bank Ombudsman. I am going to simply close my account - there are many other alternatives out there.
VIRGIN MONEY stinks - to anybody who is considering to open an account with these clowns - Don't say I did not warn you.
I am going to badmouth you with everybody I know and I am keeping all the communication wrt this issue.
DONT RESPOND - DONT CALL ME - I AM DONE!