1 reviews | Active since Oct 2018
Payment to an Invalid account .
I made a payment to a standard bank Account however I made an error when Inserting the number . I only inserted 4 Digits.
When I spoke to the call centre I was told it will take 7 weeks to reject ,In disbilief I went to a branch who told me to e-mail Digital banking .I e-mailed them on the sameday which was the 27th and I havent has a reply yet . On the 29th I went back to the Branch and the lady called their technical department who advised that the Money will reject on Monday which is the 1st of October .When I checked again with the call centre I was told the money is still showing Succsesful payment. The lady told me I should e-mail Missing Payments which I have done and still no Reply!
I understand I made the error however Im being sent from pillar to post and no one can give me a straight answer .This is my rent Money and I need to know whats happening .
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. Tried to call you without any success, kindly provide us with an amount transferred and also because you have two accounts then from which account.We will investigate the matter and provide feedback once the matter has been resolved.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. Tried to call you without any success, kindly provide us with an amount transferred and also because you have two accounts then from which account.We will investigate the matter and provide feedback once the matter has been resolved.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
