1 reviews | Active since Nov 2019
Payment relife **** by Absa
So when i heard of the lockdown it obviously brought concern over my ability to meet my financial obligations, im a sales consultant and work on commission and was definitely going to be effected by the lockdown, soon enough i heard that i could apply for a payment relief for 3 months, i have a vehicle on finance with Absa and decided to do this , i followed the steps via email i then got a call from two consultants that assisted me through the process. My payment relief is for the months April, May, June (3 Months). i received an sms confirming this however my finance end date did not align, Absa has added an additional 5 months to my payment term now. My payment end date was originally on the 01/09/2023 and now its moved to the 01/02/2024. im not a genius in math but to me it seems im being ********** by Absa which i banked with for almost all my life. I have sent emails to the two consultants "Justin Karels and Matthew Johannessen who assisted me in the relief with no response to date, this was 3 weeks back without even an email. I received my finance statement today which confirms that 5 months had been added onto my term ( from 72 months its now 77 months that reflects remaining on my term ) and this goes against their consultants advice that it would be 3 months with only an additional interest that would be added onto my original payment amount. For me this is a new low from a financial institution taking advantage of an already dire situation that South Africans are in.
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
