KG
Kuveshan G

1 reviews | Active since Nov 2019

16 May 2020, 08:46

Payment relife **** by Absa

So when i heard of the lockdown it obviously brought concern over my ability to meet my financial obligations, im a sales consultant and work on commission and was definitely going to be effected by the lockdown, soon enough i heard that i could apply for a payment relief for 3 months, i have a vehicle on finance with Absa and decided to do this , i followed the steps via email i then got a call from two consultants that assisted me through the process. My payment relief is for the months April, May, June (3 Months). i received an sms confirming this however my finance end date did not align, Absa has added an additional 5 months to my payment term now. My payment end date was originally on the 01/09/2023 and now its moved to the 01/02/2024. im not a genius in math but to me it seems im being ********** by Absa which i banked with for almost all my life. I have sent emails to the two consultants "Justin Karels and Matthew Johannessen who assisted me in the relief with no response to date, this was 3 weeks back without even an email. I received my finance statement today which confirms that 5 months had been added onto my term ( from 72 months its now 77 months that reflects remaining on my term ) and this goes against their consultants advice that it would be 3 months with only an additional interest that would be added onto my original payment amount. For me this is a new low from a financial institution taking advantage of an already dire situation that South Africans are in.

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Replies (1)
Absa
Absa's reply18 May 2020, 10:42
Official
Dear Kuveshan, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour.  Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd