Payment relief plan

I app**** for the payment relief plan on their website so as to not leave the house and go to queue at a branch and risk getting sick. The process was easy and was informed I’d be contacted. This was done on the 7th of April. On the 25th the last amount of money I had in my account was deducted. I also thought during this time interest would be reduced but they took the usual amount that is deducted from my account. I am so disappointed in this bank because I’ve been a client since I was 6 years old and will definitely be closing down my account as soon as lockdown is lifted. No emails communicating ways in which the bank can assist during this time were sent out. No communication on payment as well.