Payment Relief option from ABSA creates more problems

I app**** for a payment relief from ABSA for 3 months and I now received my statement. The interest owing on the account is extremely high and it now shows that I owe ABSA twice the amount of what I initially took. I took this statement to the nearest branch and they cannot even explain what this is for and why the charges are so high. A payment relief is supposed to assist clients, not create more problems. I have tried the call center several times *** and selected the option 3 to try resolve this but it just rings. I would like a consultant to please call me and resolve this asap.