AB
Akhona B
1 reviews | Active since Sept 2013
15 Jul 2020, 11:09
PAYMENT RELIEF OFFERED NEVER PROVIDED
I would like to share my frustration cause by false promise from Absa bank for a Homeloan Payment relief. I got a call in may to offer me a payment relief i accepted because financial I'm struggling because i have two sources of income and one which is highly affected is the rental income, with accepting the payment relief I was going to be able to survive but the payment relief offer by Absa was never allocated. I enquired and enquired with no luck, the consultant that called me promised to check and return the call the next day. I'm highly stressed as I hoped that the payment relief would have been implemented last month already. I'm so disappointed
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Replies (2)
Absa's replyOfficial
15 Jul 2020, 14:41Dear Akhona Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,
Absa's reply15 Jul 2020, 14:41
Official
Dear Akhona Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,
AB
Akhona B's updateReviewer Update
16 Jul 2020, 15:32The exact time now it’s 15:21, more than 24 hours I’ve been waiting for a call or someone to get back to me but no luck, I’m really desperate for assistance hence the reason I accepted the relief offer. My last resort will have to be asking the debit order to be reversed it seems like there’s nothing Absa can do assist me
AB
Akhona B's update16 Jul 2020, 15:32
Reviewer Update
The exact time now it’s 15:21, more than 24 hours I’ve been waiting for a call or someone to get back to me but no luck, I’m really desperate for assistance hence the reason I accepted the relief offer. My last resort will have to be asking the debit order to be reversed it seems like there’s nothing Absa can do assist me