HN
Hanisani N
1 reviews | Active since Aug 2017
08 May 2020, 19:27
Payment relief not app**** for everyone.Bad service
I got an SMS for ABSA Payment Relief for Vehicle on the 9th and I opted however my account was debited I contacted ABSA numerous times and sent them emails include twitter,Till today since from 29th of April I wasn't assisted and I have got another SMS for payment relief.
All consultants will tell you the same story and they're not doing follow up or transfer us to the relevant Department for payment relief.
When are you going to attend my queries? My emails are overlooked and your agent not bothering with this.
Kind regards, Hanisani
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Absa's replyOfficial
11 May 2020, 11:50Dear Hanisani Nkuna Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply11 May 2020, 11:50
Official
Dear Hanisani Nkuna Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care