RA
Riekert A
1 reviews | Active since Dec 2019
12 Oct 2020, 10:05
Payment relief fund
I APP**** FOR PAYMENT RELIEF ON MY PERSONAL LOAN ON THE 2 nd of October it was approved the lady told me I will hear from absa within a week with the paper work up until today I received nothing when you as a person mis a payment absa wil call you ten times a day to find out where is the money but when it comes to their customers they JUST HAVE A DONT CARE ATTITUDE!!!!!!!!!!
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Replies (2)RA
Riekert A's updateReviewer Update
15 Oct 2020, 12:42Up until today no feedback Lebogang you dont even bother to answer your phone I think the whole of absa cosist in a PROBLEM
RA
Riekert A's update15 Oct 2020, 12:42
Reviewer Update
Up until today no feedback Lebogang you dont even bother to answer your phone I think the whole of absa cosist in a PROBLEM
Absa's replyOfficial
15 Oct 2020, 14:20 Dear Riekert
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. As per my email feedback to you on the 12 October 2020 when I received your complaint , I assured you feedback by the 15 October 2020 , please bear with me as there’s some details I need clarity on , however feedback will be provided before end of business today .
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. As per my email feedback to you on the 12 October 2020 when I received your complaint , I assured you feedback by the 15 October 2020 , please bear with me as there’s some details I need clarity on , however feedback will be provided before end of business today .
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Absa's reply15 Oct 2020, 14:20
Official
Dear Riekert
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. As per my email feedback to you on the 12 October 2020 when I received your complaint , I assured you feedback by the 15 October 2020 , please bear with me as there’s some details I need clarity on , however feedback will be provided before end of business today .
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. As per my email feedback to you on the 12 October 2020 when I received your complaint , I assured you feedback by the 15 October 2020 , please bear with me as there’s some details I need clarity on , however feedback will be provided before end of business today .
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care