RA
Riekert A
1 reviews | Active since Dec 2019
27 May 2020, 09:59
Payment relief fund
Month number two of which I am on payment relief on my loans last night again both debit oders went off I went early in the morning to a branch to reverse the debit oders after standing three hours in a quee only to be told they cant regerse it head office must do it this is unexceptable I cant have the same problem month to month please contact me with a way forward as I need to pay my rent and cannot wat 48 hours for both loans to be reversed like really absa was fast enough to adjust the repayment months but so slow to fix their wrongs I am awaiting your feedback.
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Replies (2)
Absa's replyOfficial
27 May 2020, 10:48Dear Riekert, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply27 May 2020, 10:48
Official
Dear Riekert, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
RA
Riekert A's updateReviewer Update
27 May 2020, 13:20You didnt give me any further feedback in the next hour like mentioned in your response you just e mailed me the same info I cannot except my issue to be resolved by end of day 2 nd of June who will pay my rent dew tomorrow??????
RA
Riekert A's update27 May 2020, 13:20
Reviewer Update
You didnt give me any further feedback in the next hour like mentioned in your response you just e mailed me the same info I cannot except my issue to be resolved by end of day 2 nd of June who will pay my rent dew tomorrow??????