Payment relief for for vehicle finance that is close to being paid off is no priority for ABSA

I've been applying for the payment relief on my vehicle finance since the online functionality was released, and with no response to this day. I have submitted 2 applications online since then (2nd application submitted about over a month since the initial one was submitted). I have sent messages on FB, and through the EBPaymentRelief email address. All of these went unanswered. I'm starting to think that I'm not getting this payment relief because my vehicle installment is close to being paid off, meaning there's very little interest on capital balance, which in turn translates to very little benefit / returns for ABSA in granting the relief. You go around pretending to be a caring bank for it's customers, when in actual fact the loans that are given priority are those that are still relatively new with high capital balance, so as to get the highest return in interest charged over the relief period. We see you!!!