Payment relief disappointment.

On the 24.03.2020 I app**** for payment relief for both my vehicles financed by Absa Vehicle finance. I've sent countless emails to *** following up on my application. Theres been no response until yesterday when I got a call that only one of the vehicle accounts was activated for the relief. The other one is in arrears. I don't know what to do since the vehicles are not working as to Minister Fikile Mbalula's intructions. Both vehicles are minibus taxis. I am very stressed as I don't know what to do. The vehicles hasn't been working since the lock down.