Payment relief. Declined but not in my hands.

I am writing to express my concerns regarding my current financial situation and to seek assistance with my vehicle finance account.

I recently received my payslip from my previous employer on February 4, 2025, but unfortunately, they are withholding my commission. As a result, I am unable to secure a salary to cover my upcoming vehicle payment. I reached out to Absa to inquire about a payment relief option, only to discover that there is a 7-day waiting period. This delay places my vehicle in arrears, which subsequently jeopardizes my ability to access the payment holiday.

I want to emphasize that I have consistently made my payments on time and have never missed a payment. However, due to the loss of my job and the transition to a new position starting in March, I find myself in a challenging situation. I believe it is important to communicate this issue to Absa in advance, as I find the current process to be quite distressing and unacceptable.

I kindly request your assistance in navigating this situation. I understand that there are protocols in place, but I hope we can find a solution that takes into account the unique challenges consumers sometimes face.