Payment Relief

So i have been trying to apply for ABSA's Financial Payment relief for my Vehicle Repayments from the beginning of Lockdown and i have had NO luck. I originally app**** Via email with all my document and had no response. Then again MANY times on the phone and keep getting told i must phone back in a week or just wait for the SMS, which never came. I eventually received an sms which i responded to but surprise surprise my debit came off. I phoned in now and the lady on the phone tells me that no application has been done and that she will escalate my query (3rd time now, nothing after the first 2 times) This is absolutely shocking service from ABSA.