SK
Steve K
1 reviews | Active since Nov 2014
07 May 2020, 08:43
Payment relief
Have always had good service with ABSA.
I did however opt in 2 times for the ABSA payment relief on my personal loan, but to date have not had any feedback and debit order still went off.
31 March - Message received to confirm request for payment relief. 23 April - Message received to confirm request received and details of change would be communicated within 2 weeks, but still no feedback.
Would you be so kind as to provide feedback please?
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Absa's replyOfficial
07 May 2020, 11:04Dear Steve Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically . Kind regards,Lebogang Masiane Group Customer Care
Absa's reply07 May 2020, 11:04
Official
Dear Steve Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically . Kind regards,Lebogang Masiane Group Customer Care