Payment Relief Application

I have sent an email request on the 09th and 15th of April 2020 where I have requested for payment relief to your email address ***ca on my bond with Absa and received an automated reply that you have received my request. Please see below reply:

Dear Andrew van rooyen Thank you for your email. Your email has been forwarded to a consultant who will investigate your request. Due to the current high volumes, there may be a delay in our response, however, we will make every effort to respond to you as soon as possible. Please make sure that you have provided your account number/s or ID number in your message to assist us in expediting your request. If your request is for payment relief on your Absa Home Loan Account as a result of the COVID-19 lockdown, please note that Absa Home Loans has finalised a payment relief proposition and will communicate this to our qualifying customers via SMS shortly. The SMS will require you to indicate whether you want to accept this proposal. If you do not receive the SMS, please revert to us for assistance. Alternatively, call us on ***Private Banking customer requests for payment relief will be referred to the relevant departments to action. Please contact your Private Banker if you require any further assistance. This is a standard response and you need not respond to this email.

I also app**** for payment relief on your website but up until today no one has came back to me. I find this really unacceptable as you should know by now that we are really in dire straits financially at this stage due to the COVID-19 Pandemic. I need urgent assistance as I won't be able to pay my bond this month and will appreciate it if someone can get back to me! Thanks