Payment relief and **************

I have app**** for payment relief in March. It got approved , but every month they deducted the money. It was struggle to get it reversed. The only shining light in Absa is Ms. Shirley Diole in the complaints department. I am only supposed to pay at the end of July but they deducted this month again. Not just that I have complained about how the staff discriminate against me as I sound like a woman. But if I tell you who I am and that I am a man then you will respect me. I had one staff member tell me that he wants to speak to my husband after I told 4 times that he is speaking to the man that he was looking for!! No one has ever apologized or phoned me to say how we can deal with the **************! If this is the way Absa deals with its clients then I will go the ombudsman