JB
Johan B
1 reviews | Active since May 2020
06 May 2020, 11:35
Payment relief
I app**** for covid 19 payment relief for my vehicle. I received the sms and rep**** 1 to opt in and received a confirmation sms. Still the payment was deducted and I have been holding for more than 60 minutes to speak to someone who can help... Yesterday I held for 45 minutes after hanging up. I will definitely not to business with Absa again as the service I have received from there competitors have been 100 times better to say the least
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Absa's replyOfficial
06 May 2020, 12:48Dear Johan De Bruyn Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected time frame for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply06 May 2020, 12:48
Official
Dear Johan De Bruyn Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected time frame for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care