Payment Relief

I app**** a payment relief on my absa personal loan was my application was successful. On the 30th od April a debit order went though in my account. I wrote an e mail to absa and explained my situation and got no response. I then went to the Mall of Africa branch, then l was told that l must call their call Centre. I did call and gave them all the info needed, they also confirmed that my application was successful. I was then told to wait for 24 to 48hrs to have the money reversed. It's been 3 days of waiting and nothing. Today l wrote another e mail which l doubt will be of use. I'm so disappointed with Absa