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Amanda M

1 reviews | Active since Jul 2020

09 Jul 2020, 10:15

Payment relief.

Absa bank the worst bank ever. App**** for Payment relief in May and it was approved. They deducted the money in May and in June. You go to the branch they let you speak to the *********** call centre agent. Done with Absa bank. Not happy at all.

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Replies (4)
Absa
Absa's reply09 Jul 2020, 10:49
Official
Dear Amanda Masike Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***9  Kind regards,Rezona Louw Group Customer Care
AM
Amanda M's update11 Jul 2020, 13:12
Reviewer Update
Hi Rezona,

Today is Saturday the 11th July, I was expecting a respond after 4 hour's as promised.

Regards,

Amanda Masike



Absa
Absa's reply13 Jul 2020, 08:58
Official
Dear Amanda Masike Thank you for posting.

Please refer to our email dated 11 July 2020 to your personal email address.

Kind regards,Rezona Louw Group Customer Care
AM
Amanda M's update14 Jul 2020, 21:14
Reviewer Update
Hi Rezona,

Please resend the email to *** or contact me on my number ***.Please i need feedback because I don't want any deduction end of July.