Payment Relief

I have been on the phone with your recoveries call centre agent by the name of Michael who by the way don't have any customer service whatsoever. He sounded tired and irritable on the phone and interrupted me every time I said something, I actually had to ask him to stop interrupting me.

The reason for my call was regarding a letter of demand received from ABSA demanding payment for my personal loan account number: ***, the letter didn't even have any indication of the amount payable.

I was at your Clearwater Mall branch on 04 May 2020 to apply for Payment Relief on the two loan accounts that I have with ABSA being *** and ***. You call centre agent at recoveries told me that I have one personal loan account with you ***)and that the other loan is a flexi loan (or something like that) and it doesn't qualify for payment relief and that it has already been handed over to the lawyers.

I tried explaining to him that I don't have a flexi loan with ABSA but two personal loan but he was just not getting what I was saying and told me that your system is showing something different. He asked me to send the proof of Payment Relief Application, please see attached.

When I logged into my banking profile, I realised that you did some adjustments on personal loan account number *** and not the other one. You will notice on the attached documentation that I app**** for payment relief on both Personal Loan accounts.

Please investigate this as a matter of urgency and rectify, I don't have a flexi loan with ABSA and I need payment relief loaded on both personal loans that I have with you.

Hope to hear from you soonest.

Regards,

Kagiso Moleta

ID: ***