Payment of Accounts

Dear Sir/Madam<br> <br> I have a few credit cards with Absa which I pay EFT. For the past 6 months or so I receive calls on a monthly basis from the collection department asking me to settle these accounts, then towards the mid month, they pick up the payment only because I submit them to [Email Removed] However, on the one account, It reflects no payments at all. I have e-mailed through the proof of payments again today. This has become extremely frustrating. The consultants phone during working hours and I cannot always answer their calls. It is the same procedure every month. Your'll should really employ people that can understand whats to be done. Last month I scanned 2 pages in 1 scan file and they didn't even see the second page. Please can someone please assist me.