Payment not reflecting in Beneficiary account after 24hours

On Saturday 13Feb we were inside the bank and wanted to make a payment to an account from Nedbank. The teller told us he will load the beneficiary then we must make the payment from the Atm and the payment will show within 24hours in the beneficiaries account. As yet the payment is not in the beneficiaries account and it is making us look bad because the beneficiary thinks that the payment was not done. This is unacceptable, more than 40 years I am a Absa customer and this is the type of thing I have to deal with.