payment not allocated to the right account

I mistakenly used an incorrect reference number when depositing money to ABSA credit card, I acknowledge it was my mistake. I then informed my private banker to engage with ABSA so that they can allocate the money to the account. that was two weeks back, I was told that the allocation will take three to 5 working days. I waited nothing happened. I then went to the Bank after we were told to submit the bank statement, which was odd because my banker had already submitted the documents. I submitted last week Friday at Montana branch and was told that the money will be allocated within 24 hours . Today is 6 days latter after I have submitted my documents in person and two weeks after my banker has submitted the documents, I am frustrated because I urgently need to use the money. Can someone help me. THIS IS NOT FAIR AT ALL.