Payment not allocated, Take money for themselves

On the 8th of November 2017 I made a payment to my husbands credit card from my FNB card for the amount of R5000 , we logged in to his ABSA account a month Later and saw the payment didn't reflect, I phone FNB they said it was because i used the incorrect reference number, the scary part is , for a month they couldn't allocate the money to the account so they didn't phone us or FNB to fix this they just kept the money for them self. I phoned and emailed ABSA , but on phone they are useless they can't help me they say i must email, as this is a month later i email is also useless because they will decide when to respond to this , or they already to MY money for their Christmas dinner. So glad that i am with FNB and not ABSA, because they take peoples money that doesn't belong to them if they can't allocate it. Be very careful do not bank or transfer money to someone with an ABSA account , you won't see your money ever again.