Payment issues with Absa

Item: Absa
Rating: 1
Author: Thys S

Absa have to get there clent service act together.. My story started in April of this year 2022. I had a damaged warm water geyser that needs to be replaced. Absa opt to pay me out in lieu of replacing it. That is here where the problem started. Every time when I call they told me the same story. “We sending it to the payment department and the money will be in your bank account within 48 hours”. It is basically 8+ weeks now and NO Payment yet. What is going on here?

Helpful (0)

Replies (1)

Absa's replyOfficial

17 Oct 2022, 11:12

Dear MR MJ SMIT

Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person.
Your complaint reference number is C-***8 and feedback will be provided by 21 October 2022.

Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care

Best regards,

Absa's reply17 Oct 2022, 11:12

Official

Best regards,

Payment issues with Absa

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