1 reviews | Active since Sept 2016

05 Apr 2017, 10:27

PAYMENT INTO CREDIT CARD NOT ALLOCATED

<p>ON THE 29TH OF MARCH 2017 AN AMOUNT WAS PAID INTO MY ABSA CREDIT CARD FROM A FNB ACCOUNT. TODAY IS THE 5TH OF APRIL, THE MONEY IS STILL NOT IN MY ACCOUNT AND AFTER SPENDING HOURS ON THE PHONE TO SPEAK TO SOMEBODY AT THE CALL CENTRE I HAD TO SEND ALL THE DETAILS TO AN EMAIL ADDRESS. THE EMAILS ARE ALL RETURNED FROM ABSA AS THEY CAN NOT FIND THE ADDRESS.....</p> <p>STILL NO FUNDS AND NO HELP...</p> <p>AND NO MONEY.....</p> <p>WHAT DO I DO?</p>

0
Replies (5)
Absa
Absa's reply05 Apr 2017, 11:51
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

's update05 Apr 2017, 12:00
Reviewer Update

M VRYSOULIS

CARD NUMBER: 4 ********** 6 **********

Absa
Absa's reply05 Apr 2017, 14:41
Official

Please ensure that your account number is visible

's update05 Apr 2017, 16:09
Reviewer Update

Thank you for your response. Do you have a private or more secure email address ?

Absa
Absa's reply06 Apr 2017, 11:40
Official

Send from your private email and it will show up