Payment delay of ABSA Claim ***

Payment delay of ABSA Claim ***<br> I have been dealing with the ABSA house insurance department since early December about a burst geyser. The repair was completed 3 months ago, and the relevant paperwork submitted in early December. Despite assurances that payment would take 48-72 hours nothing happened. After following up we were asked to resubmit the paperwork and again told to wait 48-72 hours. This cycle has now happened several times and still no payment has been received, and no feedback has been forthcoming on why this is the case. Surely a burst geyser is one of the most common and straightforward claims to process? I can't understand how this can take so long. I find dealing with ABSA both exhausting and frustrating, and based on this experience I would not recommend their insurance division to anybody.