Payment arrangement

From the 20 May 2015 i was on strike. I called into the call centre to advice of such that was on the 2015-06-06. The consultant assisted in cancelling my debit order to avoid further bank charges. She adviced that i can't make an arrangement as the account was not in arrears and i should call back the collection dept when i am in arrears. I did as instrusted and adviced that i am still on strike and i can make payment arrangements once the strike ends. Strike ende on the 20 July and i called to make arrangements. I was told my account is being handled by Gloria. she advised me that i cant a minimum payment and i must pay R2700 or the car will be repossesed. i defaulted on the arrangement and called back to be told my account is with Jackie. She was not very helpful promised to call me back but didnt, escalated the matter to her supervisor which i was not called back. She calls me today and am told my account has been transferred to a litigation officer who will call me back. i\ve had a good relationship with Absa and ive been paying my account every month and on time. Can this matter be looked into as i want to avoid my car being repossessed"