Payment Arrangement

Before going on maternity leave I contacted Absa payment arrangement. They advised me an installment amount I can pay on my credit card which happily agreed to. For the past 4months I have been paying the agreed amounts. 3weeks ago I received a text that my account is in Arrears. I then emailed cardc@absa to advise them, I received responses whereby they request my ID to look into this aswel ad my address and card numbers. I supp**** them with all the info. Last week I received another text that my account is handed to attorneys. <br> I emailed again wanting a follow up, the text also asked if I wanted a call back which requested. To date no call from Absa<br> <br> Let me state this again I have a payment arrangement in place which I am paying and which I will continue to pay as per agreed.<br> <br> Please rectify this on your system.<br> <br> I am left frustrated as no one is returning my call nor responding to my email anymore.<br> <br> I want my name clear from bad debt as this situation will result in that.<br> <br> I am utterly disappointed in the service from Absa.<br> <br> I would like this to be rectified aswel as an email response or call.