TN
Thembeka N
1 reviews | Active since Apr 2013
10 Mar 2021, 11:08
Payment allocation
My car got repossed and 1st March i paid the last amout to release the car, till today i still don't have my car back because according to Absa the payment is still not reflecting on their side.
Its been full 8 working days now and payments takes 2-3 working days to reflect regardless of which bank you're transferring from.
I need someone to tell me what is going on and i need my car back today, i have emailed all proof of payments to the email i was given and recieved a ref number C-***0
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Replies (2)
Absa's replyOfficial
10 Mar 2021, 11:54Dear Thembeka, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***6 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply10 Mar 2021, 11:54
Official
Dear Thembeka, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***6 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
TN
Thembeka N's updateReviewer Update
11 Mar 2021, 17:01I want to thank Absa for taking my complaint serious and treating it as a matter of urgency, my complaint was attended to proffesionaly and it was sorted yesterday already.
Im happy i recieved my vehicle back, a big thank you to Rosinah who went out of her way to assist me from the time the vehicle was taken up until i recieved it back.
Thank you.
Im happy i recieved my vehicle back, a big thank you to Rosinah who went out of her way to assist me from the time the vehicle was taken up until i recieved it back.
Thank you.
TN
Thembeka N's update11 Mar 2021, 17:01
Reviewer Update
I want to thank Absa for taking my complaint serious and treating it as a matter of urgency, my complaint was attended to proffesionaly and it was sorted yesterday already.
Im happy i recieved my vehicle back, a big thank you to Rosinah who went out of her way to assist me from the time the vehicle was taken up until i recieved it back.
Thank you.
Im happy i recieved my vehicle back, a big thank you to Rosinah who went out of her way to assist me from the time the vehicle was taken up until i recieved it back.
Thank you.