rR
riana R

1 reviews | Active since Oct 2018

21 Oct 2018, 16:15

paying for what wasn't given to me.

Hi. I would like to know why I was unable to close my cheque account. My salary was paid into it and I had problems with unknown parties Taking money from my account. When my Salary went into my account that 25 I went into the branch and first request they switched me back to saving account but they couldn't assist me. So I asked that they closed my account that moment as my Salary was in but I was told I can't close it I had to wait for new months fees to be added. I wasn't happy ND with drew all my money. They next month I had a R300 outstanding on this account and went again into brunch and request they close my account but I was given the run around. By the following month it went up almost double that amount and again I went into the brunch and requested they close this account but then I was told I need to pay up that R600 before it can be closed. Now I'm paying off money which has mounted up to R1500. I am not happy about this. Please advise.

0
Replies (1)
Absa
Absa's reply22 Oct 2018, 13:18
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd