Paying for nothing

Been an Absa client for 20+ years. Have now been paying two months of account and credit card fees, with no credit card to use due to Absa failing to replace my expired credit card. Multiple calls and complaints have not done anything to resolve this matter. Sending a card to a branch is taking them more than 3 weeks. This must be considered ***** or theft as I am paying for a service that I cannot make use of. Very disappointed. Very frustrating.