Paying for bundle but still being charged additional for services.

I have a bundled account with ABSA and have been tiered accordingly and the monthly premium is deducted monthly. Today I noticed that I'm being charged additional amounts for usage of their services which are supposed to be included in this bundle.

I called the call Centre and spoke to consultant George, who informed me that I'm not part of any bundle. I informed him that I am, pay the monthly payment and have the relevant color cheque and credit cards to go with it which was issued at ABSA Sanbel, Bellville.

George said that he would lay a complaint, after which I was abruptly transferred to loans, then to complaints department and spoke to Leslie who after 5 minutes of 'nothing' said this can only be addressed at the branch which I now have to.