Paying for benefits not received

<p>I am currently a student and have a student account with absa.</p> <p>Part of this student account is being able to receive benefits such as movie tickets for which one PAYS EXTRA for. The last 4 monts I was either unable to retreive a redemption code or we get to the movies and the redemption code doesn't work.</p> <p>I have lodged 2 respective complaints, the first of which I got feedback on. Even when I got feedback nothing was done to improve as I'm still struggling. Everytime I call I have to stay on the line for about 30min to receive unhelpfull "help".</p> <p> </p> <p>I am definately unsatisfied with this poor performance!</p>