TD
TarBongwes D

1 reviews | Active since Feb 2019

04 Feb 2019, 19:15

Paying for a Strangers Vehicle Finance HOW NICE

ABSA Cheque Account is NOT SAFE

Let's forget about R99 unauthorized debit orders for a minute.

ABSA is capable of debiting peoples accounts for your very own Vehicle and Asset Finance with neither proper authorization nor proper verification, You have done that to me and up to so far, no proper explanation has been given to me and my money has not been returned 4 days later.

AVAF has debited someone else first vehicle Installment from Cheque my account, now I have to run around to chase them to pay back the money, I spent more than an hour last week Friday go back and fourth between new sales, general enquirers and AVAF trying to get the bottom of this problem.

Now I am subject to your guys complaints policy turnaround time to GET BACK MY MONEY, while the case has been allocated to the case manager I should not be begging you guys to PAY BACK THE MONEY.

Surely your policy should cater to the Money to be returned Immediately especially if it has been proven that the is no case of Identity Theft involved, while you guys conduct your internal investigations.

ABSA PAY BACK THE MONEY WITH 22% INTEREST AS PER YOUR CREDIT POLICIES

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Replies (3)
Absa
Absa's reply05 Feb 2019, 12:44
Official
Hi Mayibongwe,

Thank you for your posting. We will be in contact with you soon. Thank you.

Basani Hlungwane
Group Customer Care

TD
TarBongwes D's update27 Feb 2019, 14:27
Reviewer Update
As if the above was enough, now my first debit order date has been moved without my knowledge, what is the point of wasting papers and signing contracts with ABSA if you guys can do as you please ?
Absa
Absa's reply01 Mar 2019, 12:55
Official
Hi Tarbongwes,

Thank you for your posting. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is ***.  Our Vehicle division are investigating your concerns and they will be in touch before end of day Monday 4 March 2019. Thanks.