Paying for a non-existent service

ABSA has been charging me a premium as a platinum banker for a few years now. I needed this as visiting the branch is mostly impossible due the business hours.<br> <br> I called my branch today around 14:40<br> <br> When I call I get pushed between retail and private banking both saying there are no platinum bankers . Then I get put on hold to speak to the manager Amanda who never seems to be available.<br> <br> I will be changing my accounts ASAP, the service has gone rotten. I do not get what I pay for!!!<br> <br> <br> <br>