Paying card but no card received and no refund

I would like to lodge a complaint that ABSA Bank is deducting A garage card fee from my Credit account but I was only issued with a card once in 2008. I used the garage card a few times and when it expired , I did not receive another one. A few years ago I phoned to cancel the card but the branch and customer care consultant said that I must phone the number on the back of the card to cancel, I tried to explain that I have no card to get the number the more they said they cannot help me. The ATM took my credit card 2 years ago and I requested a new credit card, still no garage card was send. When I had a look at my monthly costs I noticed that I am still paying for a garage card that I never received. I phoned the card line and they said that they will only refund me for 3 months’ worth of premise. That is ridiculous as they can see that they never issued me another Garage card. Thus ABSA is taking money from me for something never received and now make it my fault for not complaining sooner. That is not good service. The consultant said that I received a garage card in September 2015 and that is not true that was only the credit card. Absa is steeling my money and cannot even fix their mistakes, they just shift the blame. I want to know how can that be and what I can do to get the proper information and get my monies back for the cards I never received but was paying for.