PAYBACK THE MONEY ABSA IDIRECT IF U CANT REPLACE

I took a policy with them over a year ago and I claimed when my fridge was hit by a lightning end of Jan, they sent an assessor 7 days later which was beginning of February, to date they still couldn't fix/replace my fridge. for the whole month I have been using cooler boxes and buying lots and lots of ice to keep everything cool at home. Only today when I scream and should they settle for repairing the fridge. I no longer want repairs, I want it replaced as it took them a full month of calls and persistency on my side just to take responsibility and offer to fix it. Now if they do not replace this week, I will take this issue up to the last man standing to get my fridge replaced as Absa never doubted to debit my account and now when they have to replace the fridge its an issue. Michelle who is the supervisor is now avoiding my calls as she doesn't want to take responsibility. if you guys cannot replace my fridge then you can gladly repay all my insurance premiums back. By the way this is not the last you hear of me if you don't replace my fridge this week, I will take it up to the last man standing and will make sure I am heard even the ombudsman will hear from me today.