Pay for service but cannot do banking

<p>I am the person working with the finances of a small church. We pay ~R700 per month for our banking services. On 12th of July we went to ABSA Pretoria North to speak to business banking consultant Louise Prins to make some changes in the persons who can authorise transactions and lift some limitations on our online banking profile so that we can stop recurring payments which goes off every month.</p> <p>It is now a MONTH later and we still do not have access and we cannot get a hold of anyone who can assist.</p> <p>Is there any person who has some direction as to which bank we can do proper painless business with?</p>