1 reviews | Active since Sept 2016
Pay for Airtime via ABSA internet banking but Airtime not received
<p>I purchased R60 of airtime for cell-phone; ********** on<br />Friday the 19th of May @ 09h30. I received the SMS from MTN saying it<br /> was purchased however I do not have any airtime loaded onto my phone.<br />I have not made any phone calls or used it up as data as I have been at home<br /> recovering from a hip surgery for the last 30 days and have barely left the house . I have vox phones at home and do not use my phone for calls.<br />Please refund the R60 money into my bank account asap. This is the<br />second incident of purchases not going through and I am extremely unhappy<br />Furthermore ABSA queried the mater with MTN (reference ********** ) and received feedback today saying the transaction was successful yet I had no airtime and had to re- purchase more airtime on earlier this week,<br />this is extremely frustrating and plain theft in my opinion</p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Just to keep you in the loop. This matter has still not been resolved 3 months later. R120 spent on airtime (in 2 purchases of R60) - I am very dissappointed in ABSA and MTN. I have in the interim received an reply from MTN about a month ago via Hello Peter , to "reload the missing airtime" however their 3rd attempt has still failed and I stillnever got the airtime. I have subsequently ported my number to Vodacom! Never and never again. Frankly I feel the same way about the way ABSA and the way that they handle their customers. I feel very sad. we are clearly just another brick in the wall :-(
Just to keep you in the loop. This matter has still not been resolved 3 months later. R120 spent on airtime (in 2 purchases of R60) - I am very dissappointed in ABSA and MTN. I have in the interim received an reply from MTN about a month ago via Hello Peter , to "reload the missing airtime" however their 3rd attempt has still failed and I stillnever got the airtime. I have subsequently ported my number to Vodacom! Never and never again. Frankly I feel the same way about the way ABSA and the way that they handle their customers. I feel very sad. we are clearly just another brick in the wall :-(