Pay back the money ABSA

I did a Cash Send from my cheque account to a friend of mine on the 4th of February 2020. She attempted withdrawing the funds on the 12th and the transaction was unsuccessful. I went to the Newtown Junction branch to investigate the matter and they referred me to another department to check if the funds were withdrawn. I got the details of the ATM, time and date of the withdrawal and I was instructed to log a case at the branch. This case was logged either towards the end of February or early March and to date I still haven't received a response to my request nor has the funds been reversed. Accordingly to the branch consultant, the funds should have reversed back into my account as the recipient of the funds attempted to withdraw them after the withdrawal expiry date. Thobeka from Newtown branch tried to assist me however, due to the COVID Restrictions the branch was temporarily closed.

It's now 4 months later and I still don’t have feedback regarding my case. If ABSA thinks I’m going to forget about these funds, then they have to think again. I want my money back!!