Pay back my R1999

I reported a ***** case on the first of Feb and was told to send an email to disputes department. On the 18th of March I phoned to do a follow up and was told that it went to the wrong department. Then they logged another call. Today I phoned to do a follow up and was told that the matter was supposed to be dealt by the disputes. Whats frustrating b is that they say I can't contact that department I need to wait for their response and if the couldn't respond in 2 months. What makes me so sure that they will respond now? R1999 is nothing for absa but a **** load for me. I have been patient for far too long.