pay back my money

I paid in an amount incorrectly onto my close ehicle account ON THE 24 jUNE 2021 and since then i have been sent from pillar to post. I sent proof of payment and bank statement as requested and was told they will allocate and reverse the payment. Till today im still being asked for the proof of payment. I want my money back.

Im on the call again with anther agent claiming that it was not escalated to the right department. Spoke to banele Lukhele.