PAY BACK MY MONEY

Good Day,

I have contacted your action line to resolve an escalation and I have to state that I am very perturbed and concerned. The level of service is appalling!!!! I made an incorrect payment to ABSA. I want you to refund me. As simple as that. My money is reflecting in your account, don’t tell me to lodge a dispute at my bank as there are huge charges involved for that.

JUST PAY BACK THE MONEY!!!!!! TODAY!!!!!

From: Absa Disputes ********** Sent: 21 November 2017 03:48 PM To: Moses, W. (Wesley) ********** Cc: ********** Subject: Re: ESCALATION NO REPLY -: REFUND OF PAYMENT [EC: 52dfb187]

Dear Mr Moses

Thank you for your request.

Kindly note that if the payment was not made from an Absa account, due to security reasons we cannot trace or assist you with your request. You will have to contact your bank’s electronic banking division to trace the transaction and arrange for a refund as we are unable to check from our side.

If you require any other assistance or information, please email our Absa Email Services at **********

Kind regards

Matshepo T Disputes Customer Resolution Absa Service Centre www.absa.co.za