BM
Buhle M

1 reviews | Active since Feb 2015

07 Feb 2015, 12:43

Patronised & Mocked For Nothing

On the 4th of February I visited my friendly branch -as I've known them to be so- for a credit card application. The above-mentioned consultant would then make it a point that he treats my consultation as an interrogation: patronizing, mocking & by all means making certain that he belittles me. I was in need of his assistance, thus all I did was grin & bare it in hopes that my application is completed with me remaining patient.<br> He then informs me that it should take 48hrs & that he will be calling me on the 6th of February, so as to give me feedback. The said date comes & goes leaving me in wonder as to how come I haven't been contacted.<br> <br> Today (07/02) I take the initiative to go to my bank & inquire about the progress of my application, the kind lady at the Inquiries desk informs me that my application WAS NOT DONE.. AT ALL!<br> <br> I will be working in Barberton for a while & in that while I am certain that I will find myself needing to consult with Absa, with this fact in mind I am worried of finding myself in a Catch 22 situation: damned if I do (because I will be ill-treated by Tshepho only to no delivery), and damned if I don't (I will be left with financial inconveniences).

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Replies (1)
Absa
Absa's reply09 Feb 2015, 10:02
Official
Hello Lipid_87,


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd

Best regards,