Pathetically Incorrect Bank Charges.

Absolutely pathetic service. I was an employee of Absa and just before my last day, I made it a point to change my account to a Premium account as I would no longer “no bank charges” that I enjoyed as an employee. On 29 September 2018, I went into the Cresta Mall branch where my account was changed from a Staff account to Premium account. My last day as an Absa employee was 30 September 2018. To my surprise I noticed unusually high bank charges on my account. When I checked my statement, it shows that my account is on a “Pay as you Transact” account where I even get charged for Debit orders. I even have the signed copy of my change to Premium in my possession yet Absa changes my account to a more costly plan without my consent. The lady that assisted me assured me that I needed to change my account to another plan on the day so that there are no errors when I am no longer a staff member. I am truly disappointed to see the level of service of Absa when I was at once proud to work there. What has gone wrong with your service Absa. This is unacceptable and I will be taking further steps to ensure that the money taken incorrectly for bank charges on the wrong plan is returned. I am at the point of closing my account and moving back to FNB.