Pathetic, unhelpful, *********** consultants

5 weeks after a complaint about a geyser, following a supposed "repair" by ***********, hasty workmen, ABSA still hasn't resolved the problem. They refuse to give me a reference number but continuously give me **** assurances that they will sort out the problem. In the meantime I am losing money due to the constant water loss. I have repeatedly reported it but no one at ABSA seem interested in sorting out the problem. To me, it appears as though they are covering up for poor workmanship, *********** service providers and probably some sort of *****lent doings that are going on within their branch. I wonder if the person who is refusing to give me a reference number has sent her relative to my house and when he couldn't sort it out, got paid out and disappeared. I am asking ABSA to urgently resolve this problem and to give me a reference number for this complaint. And they must also compensate me for the water loss over the past 5 weeks that they have not effected the repairs.