Pathetic, unhelpful, *********** consultant

Firstly, to get through to the call centre took me two days. Eventually when I got through, they said they will call me back in half an hour. They didn't. So I called them back after an hour and a half. Nothing happened despite their assurance that they will get back to me. After another few hours, I called back very frustrated and was once again they promised that someone will get back to me. After the third call, they said they will escalate the complaint. After 4 hours someone called me and gave me two different names, one at the beginning of the call and one at the end of the call. I asked her if she will be able to help me and she said she would. Please listen to the recording and judge for yourself how pathetic this woman was. She couldn't understand anything I said and was incoherent most of the time. She asked me stupid questions which I have never provided answers to previously so I can't understand what yardstick they have to disqualify me based on my answers!!! Something that took place 30 years ago, I am expected to remember now!!! This is the most stupid system of verification I have ever encountered. When I asked her what I needed to close off my account, her stock answer was "go into a branch and they will help you.' This was here continuous response, like a broken record! Kindly listen to this joke of a conversation and please re-train your staff or at least hire staff who are competent enough to handle questions!!! I am frustrated and helpless now. Kindly contact me urgently with a reference number for my complaint.