Pathetic turnaround time - *********** 'service' people

<p>I honestly don't a more *********** and indifferent group of louts exist than the 'service' people at Absa bank.</p> <p>Last week Wednesday I received my credit card via courier - who then argued with me about the validity of my statements for an hour - and then never sent the documents to Absa card. I call the Absa Card line and they tell me they have an SLA turn around time of 48hrs.. From when they receive the documents.</p> <p>I realise that the couriers have no interest in my activation and send through the documents to Absa Card myself. No one gets back to me.. Since last week Friday but my current account has been debited with the initiation fee already.</p> <p>It's Tuesday today, 5 FULL working days since the documents have arrived and after 3 days of speaking to 6 different people they tell me theres a hold on my account - because no documents have arrived from the couriers yet.</p> <p>Bare in mind I bank with Absa and my salary is paid into the account they debited with the initiation fee??</p> <p>Is there no communication between the divisions, are there no easier ways to communicate with the customer?</p> <p>#Absa is absolutely pathetic.</p>